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Articles related to Service Level Management

Defining objectives of the Service Level Management (SLM) proces
When defining the objectives of the SLM process, the deliverables should be specified in quantifiable terms, for example: * IT services are cataloged * IT services are quantified in terms that bot...

Objectives of Service Level Management
1. To catalog IT services - IT - Customer 2. To quantify IT services 3. To define internal end external targets 4. To reach agreed service targets 5. Ongoing improvement of service levels (SI...

Scope of Service Level Management
Three sets of relationships: * Customer and IT * Internal departments within IT * IT and external suppliers The scope of the SLM process involves the management of IT services between: * Th...

Mission of Service Level Management
Mission of Service Level Management (SLM) is to maintain and improve business aligned IT service quality, through a constant cycle of agreeing, monitoring, reporting and reviewing IT service achieve...