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Articles related to Service DeskService Desk - Staff recruitment, responsibilities and rotation.You probably heard frequently repeated slogans about the greatest value of the company - the people. In fact, this is a truism but you, as a manager should always be conscious of the significance of t... Service Desk Technologies - flexibility, cost savings, dangers According to the previous article about technologies in the Service Desk function we will here focus on examples of use of the technologies that both saves costs of service. The cost savings is one of... Service Desk technologies - why to use them. In the following paragraph I would like to state how important the existence of modern technologies in Service Desk function are and how can you use it in your company to deliver the best possible s... Service Desk cost factors No service is priceless. Neither the Service Desk function. The total cost of Service consists of both initial and ongoing expenditures: Initial Costs of the Service Desk functions involve recruitm... Types of Service Desk After defining what is the Service Desk in our a href ="http://www.itil-itsm.info/Service-Desk-overview,id9.html" Service Desk Overview/a we are going to describe three possible types of Service D... Service Desk overview The Service Desk is the single point of contact between service providers and Users, on a day-to-day basis. It is also a focal point for reporting Incidents and making service requests. As such, the S... |
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