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28 January, 2012
Intention of itil-itsm.info website is to maintain the professional web service for IT professionals who are willing to increase their ITIL/ITSM knowledge. We don't think that ITIL knowledge will assure you to become a rich men but...we believe that after possessing the knowledge we share in this page, you will be better- equipped and have a better background to keep increasing the efficiency of your team or your company. Knowing ITIL is like knowing the good direction that someone else has proceeded successfully before. Try to follow him! Recently added articles Mission, Scope and Objectives of the Financial Management The mission of the Financial Management is to manage effectively finances of IT resources involved in running IT services. This ... Scope of the Capacity Management In this short article we will write a few words about the scope of the Capacity Management (CM). The CM process as an element of the ITIL Servic... Objectives of Capacity Management The main objective of the Capacity Management is to ensure that IT infrastructure meets business requirements today and in the future. It me... Service Desk - Staff recruitment, responsibilities and rotation. You probably heard frequently repeated slogans about the greatest value of the company - the people. In fact, this is a truism but you, as a manager should always be conscious of the significance of t... Capacity Managment - keeping balance. In this article we will explain deeper the important term of the Capacity Management – 'the balance'. The balance between cost and capacity se... Configuration Management - relations to other processes In my previous articles I described a href="http://www.itil-itsm.info/Configuration-Management-–-main-activities,id41.html"activities performed within the Configuration Management (CM)/a. Now we... Configuration Management – main activities The Configuration Management (CM) process consists five core activities: - Planning. Before IT infrastructure is set up there should be a defined and reviewed configuration of that infrastructure. ... Configuration Management - key words Before describing detail main activities conducted within the Configuration Management let me introduce you to the set of basic words frequently used in this area. Configuration Item - An element... Configuration Management - Mission, Scope and Aim. The Configuration Management is told to be the most crucial among other ITIL processes. All of them are underpinned by the Configuration Management Database (CMDB) which consists of the complex and d... Service Desk Technologies - flexibility, cost savings, dangers According to the previous article about technologies in the Service Desk function we will here focus on examples of use of the technologies that both saves costs of service. The cost savings is one of... Service Desk technologies - why to use them. In the following paragraph I would like to state how important the existence of modern technologies in Service Desk function are and how can you use it in your company to deliver the best possible s... Service Desk cost factors No service is priceless. Neither the Service Desk function. The total cost of Service consists of both initial and ongoing expenditures: Initial Costs of the Service Desk functions involve recruitm... Types of Service Desk After defining what is the Service Desk in our a href ="http://www.itil-itsm.info/Service-Desk-overview,id9.html" Service Desk Overview/a we are going to describe three possible types of Service D... Factors to achieving ITSM objectives - Products In this article we are still focusing on ITSM objective. We already described two other factors in the a href="http://itil-itsm.info/Factors-to-achieving-ITSM-objectives-Partners,id32.html" articl... Factors to achieving ITSM objectives - Partners Providing the Service to your customer may involve some sophisticated actions requireing the knowledge that you don't posses. Although your partners may posses it. So in fact you may outsource or co... EMC and ITIL Please see what EMC Company is saying about ITIL and ITIL Management object width="425" height="355"param name="movie" value="http://www.youtube.com/v/rSzps54b3vI&rel=1"/paramparam name="wmo... ITIL Training and Airport Simulation This is a broadcast from YouTube.com that show how ITIL can influence day to day ITIL activities object width="425" height="355"param name="movie" value="http://www.youtube.com/v/67iq0MggOyg&rel... Service Management in Business Mary Kay Cosmetics discusses its use of Business Service Management from BMC Software. object width="425" height="355"param name="movie" value="http://www.youtube.com/v/76oitNsCtmo&rel=1"/par... The task of the Continuity Management Suppose your company delivers an instant service to the client. Let also suppose that you have to provide the problem solution within some limited time period (i.e. 1 day) according to Service Level A... Factors to achieving ITSM objectives: People. So what you need to achieve IT Service Management objectives, after agreeing that it is worth? Let's describe briefly four most important factors. First what you need are people. To run the business ... Last added ITIL jobs |
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