ITIL Service Support


• ITIL Service Desk
• ITIL Incident Management
• ITIL Problem Management
• ITIL Configuration Management
• ITIL Change Management
• ITIL Release Management

  ITIL Service Delivery


• ITIL Service Level Management
• ITIL Availability Management
• ITIL Capacity Management
• ITIL Financial Management
• ITIL Service Continuity Mgmnt.
• ITIL Security Management

  ITIL Stuff


• ITIL Organisations
• ITIL Links
• ITIL FAQ

What is ITIL

The ITIL - Information Technology Infrastructure Library is a set of best practices described in order to improve effectiveness anthe quality in Information Technology (IT) organizations. ITIL main aims are:
- improve availibility of IT services
reduce costs of IT repeatable processes run by the organization
ITIL consists of the following main areas covering main aspects of running IT organization:
Service Desk, Incident Management, Problem Management, Configuration Management, Release Management, Change Management, Availibility Mangement, Service Level Management, Capacity Management, Financial Management and IT Service Continuity Management.

Added: 2007-10-07