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The task of the Continuity Management

Suppose your company delivers an instant service to the client. Let also suppose that you have to provide the problem solution within some limited time period (i.e. 1 day) according to Service Level Agreement. If you fail to deliver the solution on time you have to pay a sum of money to you customer.

Your team is located in the office that is away from the customer's location. In fact many institutions like banks, hospitals, some professional 24h services are thought to work properly without any delays all the time.

They have to be ready to work under any inconvenient circumstances or at least to have the plan how to recover the service rapidly. This is the place for The Continuity Management.

It contains of several actions like failure risk management and assessment,
preparing recovery plan and training staff in order to educate them about how to behave
in case emergency discontinuation of service delivery by the company.

Added: 2008-02-15