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Service Desk cost factors

No service is priceless. Neither the Service Desk function. The total cost of Service consists of both initial and ongoing expenditures:
Initial Costs of the Service Desk functions involve recruitment process, training new staff to familiarize with the tools used within the service, hardware and software indispensable to conduct the function in a proper manner.
Ongoing Costs usually consists of: software and hardware changes to the environment(upgrade etc) , staffing levels, accommodation etc.
We can obviously classify costs differently:By the division on several types of costs like fixed, and variable, capital and operational, direct and indirect. The aim of such classification is to increase the awareness of where the money is spent and enables further deeper analysis.

Added: 2008-04-06