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Key objectives of IT Service Management

Key objectives of ITSM


One of the first questions to ask before you will implement ITIL in your company could be: What are the key objectives of the IT Service Management IITSM)? Let's go through this quickly. The first objective of ITSM is to align IT services with the business demands. What does this mean in practice? Have you ever experienced the situation when the software or the hardware within your company is used rare or even not used at all? Have you ever realized that most of your PC's power is not used at all - it could be cheaper without any lacks of performance utilized in common and uncommon tasks of your hardware users? If those questions sound familiar you'd probably agree that the alignment of IT and business is essential.
The next objective of ITSM is to improve the quality of the IT services that you deliver to your customer. In today's world of global competition when customers are no longer "IT unaware" guys with a deep wallet who could pay much just for IT involvement regardless of the quality level. Now - your IT service must provide the customer with a real, measurable asset! And this asset must be shown to whoever you want to charge.
The last objective of ITSM is the reduction of service delivery costs in a long term. By implementation of ITSL practices you will be able to automate a lot of actions. The easier management and control of your IT service you could get, the lower costs you could expect - better control is lower risk of failure and less resources engaged for possible failure. The calculation is straightforward here.

Added: 2008-02-11